on 20-08-2021 09:22 AM
I received an email informing me that my contract was coming to an end. Among the options given to me was as follows:
The second option available for you is to move onto a new, matching contract for £29.95 per month for another 18 months. Click here to order now.
I clicked on "here" and followed through. A few weeks later, I get my next bill, adjusted for the fact I'll be out of contract at the end of the month. I called and explained, received the ubiquitous robotic, hollow, meaningless "sorry for the inconvenience" and was then offered an entirely inferior deal.
I then reread the email I'd received to the call handler who suggested I follow the link again, which I did. She rather ominously pointed out that should it fail again, I might well be out of contract and even the inferior offer given over the phone might well disappear.
This is all very very tedious and time consuming. I am minded simply to switch and lodge a complaint with Ofcom.
Anyone experienced this, for have any advice?
on 20-08-2021 09:52 AM
Thanks for your post.
If the order did not go through I would suggest asking to speak to our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 explain the deal you wanted and ask them to match it, it will go through straight away.
Sorry for any inconvenience caused