Mobile account suspended unable to restore

[PaulR11]

Mobile account No.  05365207 

This account has been suspended due going over the free allocation. They require me to pay this in full via My Account or via telephone 0345 172 0044 both these methods are out of service and unable to pay!

I am termanily ill in a hospice and this phone is required can anyone help please!

[Arne-TalkTalk]

Hi @PaulR11

I have been able to replicate this and have logged it as a fault to our My Account team.

I will let you know when an update is available.

[PaulR11]

Once again no gigar, still not working.

[martswain]

If it is not working on all browsers, check your security software is not the issue.

Some browser extensions that you may have added can cause issues, try disabling them temporarily when connected to the TT account pages.

[PaulR11]

Just tried three different browsers and all the same I'm afraid.

[Arne-TalkTalk]

Have you tried a different browser ?

[PaulR11]

Thank you the phone is now working again. My Account still does not work as it should and has been faulty for months, when going to view mobile plan it goes into a  loop and nothing can be done. There also does not seem to a menu item to view phone usage.

It is just a dissaster area!

[Arne-TalkTalk]

Thanks @Gliwmaeden2  I will pass this to the help team to update. 

[Gliwmaeden2]

That number used to be given out for contacting support for Talktalk's mobile phone services,  @Arne-TalkTalk :

https://community.talktalk.co.uk/t5/Articles/Lost-or-stolen-mobile/ta-p/2204411

Similarly here:

https://community.talktalk.co.uk/t5/Mobile/Request-To-Cancel-Essential-SIM/td-p/2226173

[Arne-TalkTalk]

Hi @PaulR11

Did you sort this out?

I don't recognise that number,  try 03451720046 or 03451720028.

They should be able help. 

[PaulR11]

Thank you all,  I have eventually got through and paid the bill.

[martswain]

0345 172 0044 working fine at 0955 17th August.

[Gliwmaeden2]

The phone lines all still have relatively restricted hours, and often involve a long wait. Should be open after 9am. 

Your account should also work.....!

The link to Chat is available on this page, along with full details of opening hours, @PaulR11:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

You may find Chat will give you a faster response. Your thread is in the queue for attention and I will re-escalate it for you. 

[PaulR11]

Can any moderator report that 0345 172 0044 telephone is out of service ?