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Moneysupermarket free gift voucher

Steve84
First Timer
Message 6 of 6

Hello, I joined talk talk in April through Moneysupermarket and signed up for a free gift voucher for 80 gbp from giftcloud. I have not received it yet or had confirmation that it will arrive. Please someone confirm that it will be sent out?

 

Thanks

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5 REPLIES 5

Message 1 of 6

@Ttdan 

 

Please start your own topic as per community guidelines.

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Ttdan
First Timer
Message 2 of 6

Hi @Arne-TalkTalk 

 

Can you advise status of my amazon giftcard please?

My account has been updated with talk talk number 

 

Thanks

 

Dan

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Message 3 of 6

Okay... so what does that mean then? I understand it hasn’t been 90 days yet, but what will happen after 90 days? You say the order is ‘not showing as coming through moneysupermarket’ - is that a problem or not? I did place the order through moneysupermarket- can your records be amended to reflect this or does it not matter?

 

thanks

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Arne-TalkTalk
Support Team
Message 4 of 6

Hi Steve84

 

Your order is not showing as coming through Moneysupermarket, but vouchers can take up to 90 days as per the Terms and conditions below.

  • It will take up to 90 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 90-day period pass before querying the status of your voucher.
     

Your original order was placed 13.04.19 so its only been 33 days. 

 

Thanks
 

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Arne-TalkTalk
Support Team
Message 5 of 6

Hi @Steve84

 

I will look into this for you and get back to you. 

 

Regards

 

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