on 05-06-2021 07:43 AM
Please please can someone help me I’ve called customer service several times and asked them to reduce my monthly allowance to £0 as I am the bill payer and account holder but do not live in the property anymore due to severe domestic abuse. I am currently in a safe house. My ex is running up bills by ordering movies. I’ve taken off Talk Talk TV and asked for my monthly allowance to be set to £0 and a block on outgoing calls and a block on rental movies. I was assured on Thursday the block and removal of talk talk tv would be in place by Friday at 4pm. I’ve woke up this morning to an email saying I’ve used more of my monthly allowance and to my distress my ex parter and ordered another movie. He ordered it at 9.15pm last night. Hours after I was assured the block would be firmly in place. Can someone please please help me I have low income and can’t return to the property due to my safety. I have tried changing PIN number on TV but the page you would do this by is currently not available. If I call Talk Talk for the 5th time will they actually do what they have promised
on 07-06-2021 11:22 AM
We really need to help with this as quickly as we can. I'll send you a private message to complete some security details to allow me to access your account, then i'll get working on this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
05-06-2021 08:15 AM - edited 05-06-2021 08:17 AM
I'll move this to the Billing section, as that's really the more relevant board for this situation, @MDowning .
Please look out for a reply there next week.
I'll move your duplicate thread out of the way!
05-06-2021 07:56 AM - edited 05-06-2021 08:02 AM
Unfortunately staff are not back before Monday on the forum, @MDowning .
To help them identify your account and follow this up, please complete your community forum profile details. You need to go via your avatar/name; settings; Profile Wizard, and it is important to add the Talktalk landline in question in there.
As you have already phoned Talktalk about this, try speaking to Chat to follow up today. Ask them to check that the changes you required have now been applied. Sometimes they can take a day or two to take effect.
Chat is available after 9am from the link on this page:
It shows with a blue background banner when available and a full list of opening hours is detailed there.
You should be able to see the changes to the call allowance etc also when you sign into My Account.
I will ensure that this thread is flagged for attention when staff return.