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Moving Home Assistance

AdamBax
First Timer
Message 5 of 5

Hi All,

 

I am currently in the process of moving home.

My only problem now, is my broadband.

I recently signed up to a new fibre 150 plan, but the property I am moving into does not have this plan as an option when I search online.

 

Where do I stand with cancelling my service, if the service is not available in my new property?

 

Any advice is greatly appreciated

 

Adam

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4 REPLIES 4

Message 1 of 5

Thank you Debbie.

I have not spoken to the loyalty team yet, but will be doing when I get the chance. Unfortunately my working hours and the open hours clash

 

Thanks

Adam

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Message 2 of 5

Thank you, I do plan on calling the team. But unfortunately my working hours clash with theirs 😁

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Adam

 

I'm sorry to hear this.

 

Have you spoken with our Loyalty Team?

 

Thanks

 

Debbie

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Divsec
Community Star
Message 4 of 5

Hi @AdamBax I would expect no penalties but keep a very close eye on what you are charged for the new contract, in particular any boosts.

Customer loyalty on 03451720046 could be useful.

Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.