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Moving Home

GaryH2
Newbie
Message 3 of 3

Hi,

 

I am approx half way through my Fibre 35 24 month contract.

I am due to move home in the next month or so.

I've checked the new address and TalkTalk online system recognises the address and confirms an engineer is not required, but also states that product changes are required as it's in a different gegraphical area.

Does that mean I have to start a new TalkTalk contract or can I continue with my the existing contract?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi GaryH2

 

Thanks for you post.

 

It may be that the package you are currently on is not available, as martswain has mentioned you can continue your current contract end date, but there is a fee. 

 

I would suggest calling our homemove team  during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046. 

 

They can help. 

 

 

 

.

 

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martswain
Philosopher
Message 2 of 3

@GaryH2 

 

What product do you have now and what is being offered at the new address ?

 

If it is a downgrade from Fibre 65 to 35 or basic ADSL you should be able to take your existing contract with you on paying a moving fee of £60.

 

If the product offered is fast enough at the new address, taking a new contract will normally see the moving fee waived.

 

PS. Stick to this topic only !