26-04-2022 03:48 PM - edited 26-04-2022 05:08 PM
I've got exactly the same issue as others. I go to login and I get the domain not recognised message.
I went through the forgotten e-mail process and received a text with the e-mail address I expected. I copied that straight from the text message to the login page but still got the same message.
I think the login process is broken. What can be done to fix it?
on 27-04-2022 04:52 PM
Hi. I'm told this should be fixed tomorrow. They've identified the cause of the issue and are working to clear it.
on 27-04-2022 05:58 AM
Thanks for confirming the security information MichaelFLong. I've raised this issue to the business and will let you know once I have a reply. I suspect we'll end up deregistering your existing login eventually, but will hold off doing that until I'm told either way.
on 26-04-2022 06:27 PM
on 26-04-2022 05:53 PM
on 26-04-2022 04:50 PM
Thanks. I've uploaded two images - the first is the error message on the login page. The second is the text message from TalkTalk confirming my e-mail address which I received this afternoon when I went through the forgotten email process. (The e-mail address hasn't changed since I first got TalkTalk service about 9 years ago)
on 26-04-2022 04:23 PM
Would you screenshot the login error. Image edit to obscure the first part of the email username login before uploading here using the camera icon, or picture icon if using a mobile browser, above this reply area.
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