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on 15-03-2022 10:44 AM
Hi I have listed on my next bill a cancellation charge, that I was informed when I spoke to an agent on 9th March would be taken off as it is incorrect. I have cancelled my direct debit until the correct charge is shown.
on 18-03-2022 01:00 PM
Hi PhotoMan22
A credit has been applied to the account on the 11th.
Sorry for any confusion
on 15-03-2022 11:03 AM
As advised by @Gliwmaeden2 check your Transaction history , click here.
on 15-03-2022 10:57 AM
I am not prepared for the large amount to be taken as I believe it will be,
on 15-03-2022 10:55 AM
A bill can't be changed once it is issued, but gets corrected either by a credit (check your Transaction History in My Account) or otherwise on the subsequent bill.
The online version is as static as a printed bill coming through the post, @PhotoMan22.