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My Bill charges incorrect

PhotoMan22
First Timer
Message 5 of 5

Hi I have listed on my next bill a cancellation charge, that I was informed when I spoke to an agent on 9th March would be taken off as it is incorrect. I have cancelled my direct debit until the correct charge is shown. 

Steve
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4 REPLIES 4

Message 1 of 5

Hi PhotoMan22

 

A credit has been applied to the account on the 11th. 

 

Sorry for any confusion

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Message 2 of 5

As advised by @Gliwmaeden2 check your Transaction history , click here

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PhotoMan22
First Timer
Message 3 of 5

I am not prepared for the large amount to be taken as I believe it will be,

Steve
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Gliwmaeden2
Community Star
Message 4 of 5

A bill can't be changed once it is issued, but gets corrected either by a credit (check your Transaction History in My Account) or otherwise on the subsequent bill. 

 

The online version is as static as a printed bill coming through the post, @PhotoMan22.

Gliwmaeden2, a fellow customer.
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