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My Future Fibre order has disappeared

griffin801
First Timer
Message 3 of 3

I was due to get Future Fibre installed yesterday but due to Storm Barra, the Openreach engineers couldn't connect me.

 

When I looked at my account today, I discovered that my Future Fibre order has disappeared from my account. The only service listed is my current broadband.

 

I am currently out of contract but, for some reason, my account is now convinced that I am at the end of an 18-month contract. I presume that somehow my Future Fibre contract has got mixed up with my current service.

 

Anyone know how I can get it sorted out?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi griffin801

 

You will need to call our future fibre team 

 

They can help

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Gliwmaeden2
Community Star
Message 2 of 3

If Future Fibre does get set up, you'll get a new My Account, and the old one is kept open for a year, @griffin80.

 

I'll move your thread to billing for staff to check the status of your current package. 

 

Please add your Talktalk landline number to your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings; Launch Profile Wizard. 

 

 

Gliwmaeden2, a fellow customer.
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