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Zoe96
Team Player
Message 4 of 4

I signed up to fiber 35 at £26 a month, I got charged £30 last month and now they want £40 this month please someone help and let me know why, I’m sure I should only be paying £26 a month, can anyone help me please.

Zcrossley
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3 REPLIES 3

SocialTeamJo
Support Team
Message 1 of 4

Hi Zoe96,

 

It's possible your discounts have come to an end, your plan will revert back to the standard charge if so. 

 

Have you viewed the breakdown of your bills via My Account? Understanding your bill

 

Thanks,

Jo

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Gliwmaeden2
Community Star
Message 2 of 4

@Zoe96, My Account will show you the detailed breakdown of your bill.

 

Did you renew through My Account or phone up?

 

Were Anytime calls supposed to be included free in the total?

 

Check the small print. If these should be free, phone 03451 720046 to get this correctly applied. Chat can also sort this out for you and they should organise the refund of the £14.00 if this is what needs to be done:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Also check whether any discounts came to an end.

 

Check whether your bills are showing an end of contract date.

 

Was this a renewal from a previous Faster Fibre contract?

 

Did you get a confirmation email at the time?

Gliwmaeden2, a fellow customer.
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AllyM
Insightful One
Message 3 of 4

Have you looked at your bill to see if there are any additional charges other than the basic broadband package?

 

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