on 21-10-2019 10:15 PM
Via online chat I upgraded to fibre from broadband and it included free all calls phone boost. But when I logged on to check it says pending products - fibre AND TV. but I never ordered tv. And the phone boost is nowhere to be seen
I have been unable to access any email that was sent because that is broke - see my other posts for that. Here is a screen shot.
Before I could request a transcript I lost broadband connection. But I did manage to swipe and copy and paste the whole lot into word. Not sure if a transcript is automaticity sent to email but will find out if I ever get it working. The chat started off stating that the chat will be recorded.
Answered! Go to Solution.
on 22-10-2019 11:10 AM
on 22-10-2019 10:51 AM
on 22-10-2019 10:44 AM
Ive checked the order and from what I can tell you have ordered.
Faster Fibre and the Unlimited UK calls free, monthly charge is £22.45 for 18 months with a free WiFi hub router.
No indication that TV is included.
Hope that helps.
on 22-10-2019 10:21 AM