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NEVER RECEIVED A RETURNS PACK BEFORE MOVING HOUSE

rhyshovell
Chatterbox
Message 5 of 5

Hi I never received a returns pack before leaving and have moved house with no way back to my old address. Please can I have a new pack sent out to my new address. I have included it in my private notes.

Thanks

Rhys King Hovell
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4 REPLIES 4

Message 1 of 5

Hi rhyshovell,

 

I'm sorry you haven't received the returns bag, I'll arrange for one to be sent to you.

 

Have sent you a PM requesting for some details to verify your account.

 

Thanks, 

Jo

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Gliwmaeden2
Community Star
Message 2 of 5

I'll re-escalate your thread, @rhyshovell.

Gliwmaeden2, a fellow customer.
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Message 3 of 5

Hi, still haven’t received this.

Thanks,

Rhys

Rhys King Hovell
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Arne-TalkTalk
Support Team
Message 4 of 5

Hi @rhyshovell

 

I have requested a returns bag to be sent to your new address. 

 

Regards

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