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NO PHONE/INTERNET AFTER SPEED UUPGRADE

Tedwood
Popular Poster
Message 3 of 3

URGENT HELP REQUIRED

TalkTalk upgraded me to fast internet.

OpenReach started the upgrade at 8am on Wed 7th July 21 finished nearly 12 hours later!

Now I have NO INTERNET OR PHONE!

HELP PLEASE

Thanks

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Ted,

 

I'm really sorry for the delay in getting back to you. Do you still need assistance with this?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Possibly worth switching off the router for a full 30 minutes, @Tedwood.

 

Then leave it on for staff to investigate. 

 

They will reply during the day. 

Gliwmaeden2, a fellow customer.