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Need new postage sticker

KloeeH
Sightseer
Message 5 of 5

I recently moved, and during the move the postage sticker for the bag to return my router was lost. I called customer service and they just told me I had to return the router to a location - but when I googled "TalkTalk location Glasgow" there doesn't seem to be any. I don't want to be charged for not returning the router - can I be send a new postage sticker?

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4 REPLIES 4

Message 1 of 5

Hi KloeeH

 

I have requested a returns bag to be sent to you. 

 

Regards

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Message 2 of 5

Hi, I have done this now

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi @KloeeH

 

Can you add your new address to the private notes section of your community profile, and also add the account number or telephone number and I can request a replacement returns bag,

 

Thank you .

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Gliwmaeden2
Community Star
Message 4 of 5

Please add your Talktalk landline number to your community forum profile details, @KloeeH, for TT staff to identify your account and address. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

They will be back on here to reply next week, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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