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New Contract details.

Gliwmaeden2
Community Star
Message 4 of 4

@Arne-TalkTalk, very grateful if you could check this for me.

 

I spoke to "Josh" at c 10.20am, Monday 4th July. 40 minute call.

 

Always alarmed when the contract details mention that the TV box is included  - I  hope they never try to ask for one back, as I have never had one!

 

The reference point they are quoting for the full priced product is £32.00.

 

Where do they get the notion that Fast Broadband is some sort of Fibre package? For contract status material this simply isn't good enough!

 

20220704_214255.jpg

It is a misdescription to mention Fast Broadband and Fibre in the same breath. PLEASE FEED THIS BACK!

 

1. You are removing the Unlimited UK call boost. 

 

2. Agreed £19.95 for 24 months Fast Broadband. No extras (except Last Caller Barring and Caller Display, which are free). The inevitable price rise next April...

 

3. Promised a credit for the 1st month, so £19.95 to offset the coming month's bill.

 

4. I have paid at the higher price for the current month, so the new bill should show a small refund for the difference from a couple of days' usage on the new tariff. 

 

Many thanks in advance 😊

 

 

Gliwmaeden2, a fellow customer.
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3 REPLIES 3

Gliwmaeden2
Community Star
Message 1 of 4

@Arne-TalkTalk, I have sent feedback as requested after renewing the contract. 

 

So disappointed about the Anytime calls boost, when it is obvious that some people get this free.

 

 

 

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 2 of 4

Many thanks, @Arne-TalkTalk.

 

😊

Gliwmaeden2, a fellow customer.
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Arne-TalkTalk
Support Team
Message 3 of 4

Hi Gliwmaeden2

 

The issue in the compliance statement has now been raised, 

 

The other details outlined your post are accurate 

Fast Broadband  - £19.95 for 24 months

£19.95 credit has been applied 

 

Regards.

 

 

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