on 07-04-2021 08:51 PM
Im a new customer and in my estimated first bill i have the expected £26 charge for my broadband plus £2 for tv add on. I then have '£29.95 fixed price - fibre 65 - March 2021' that I wasn't expecting. Does anyone know what this is?
on 10-05-2021 12:10 PM
07-05-2021 12:18 AM - edited 07-05-2021 12:34 AM
@Jonandgemma, Talktalk's billing can appear bizarre. It seems to match the current full price of Fibre 65:
It could just be the name of the package. The price for out of contract customers is £29.95.
Usually, in contract, you are signed up with a discount.
From March 2021, they have introduced a price increase formula which will actually kick in during April 2022. I wonder if the 3.7% + CPI increase scheduled for April 2022 will be calculated on the basis of the full price?
So if you currently have a discount of, for example £9.95, you might currently pay £20 per month.
The increase next year won't be CPI plus 3.7% applied to £20. It will be CPI plus 3.7% applied to £29.95, the higher figure. This could be why they are displaying the current full price in billing.
This theoretical account would show the April 2022 full billing amount based on £29.95 x (3.7% + CPI) minus the same £9.95 discount. Not as good a deal as 3.7% + CPI being applied to just £20.00.
They could just be covering their backs by mentioning the full priced package here.
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on 06-05-2021 11:26 PM
We have just joined. Our internet starts tomorrow and we have had this added to our bill as well.
£29.95 Fixed Price - Fibre 65 - Mar 2021
it is May now. We signed up at the end of April so very bizarre how we have a charge of £29.95 for March when we weren't even members...go figure.
already thinking of cancelling within the 14 day cooking off period as this isn't a promising start.
on 15-04-2021 11:55 AM
on 14-04-2021 03:59 PM
on 09-04-2021 11:22 AM
@Cheesefootballs, staff reply Monday to Friday during business hours, so if it's not picked up today, it will be Monday at the earliest.
Each post delays the progress of the thread in the workflow, so it's best not to update the thread before getting a response from staff.
If you need help sooner, query the charge using Chat or phone 03451 720046.
The link to Chat shows a blue background banner when it's available. Hours of opening are also detailed on this page:
on 07-04-2021 10:32 PM
1. You haven't explained what you believe the basis of your contract to be, and what you expect your charges to be.
2. If you need any help from the OCEs you need to fill in your personal details in My Profile. This will identify you to them. Don't post any personal details here.