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New comtract without my knowledge

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4 REPLIES 4
Inman22
Visitor

My contract ran out in February. I got an email in January saying my contract was due for renewal. I put it on my to-do list at some point.

Next emails were bills on the 18th Feb, March, April, May. Nothing else. All increased bills I assumed due to being on a monthly rolling bill.

Finally got round to sorting new internet and signed up for Now broadband. Then recieved an email from talktalk stating a contract cancellation fee. Turns out you have signed me up for another 18 months without my permission or even sent an email to say this had taken place and the increased cost was because you had put £14 a month phone on there ontop of fibre.

Googling seems to say it's quite a common practice.

martswain
Philosopher

Not common at all @Inman22 , a lot of people accidentally click on email links.

 

If you want it investigated complete your profile including your landline number.

Martin, just a customer trying to help.
Inman22
Visitor

And I'm guessing Talktalk accidently forget to send the confirmation email like it says you would do, so the 20 day cooling off period lapses before you realise?

 

I'm going to attempt a phone call today.

ferguson
Community Star

Let us know how you get on. As @martswain said, if you want the team here to look into this for you update your community profile with your personal details including TalkTalk landline number as was (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

OCE_Arne
Community Team - TT Staff

Hi @Inman22

 

Thanks for your post. 

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks