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New connection new house

Madegan
Chatterbox
Message 1 of 11

I would love to know why it has taken 3 engineers and 2 new modems

and I still don’t have my phone connected

also the order was cancelled by ‘someone ‘

so all was restarted 

this has been going on for quite a while 

not good for an old customer of talk talk

madeline

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10 REPLIES 10

Ady-TalkTalk
Support Team
Message 2 of 11

Hi Madeline, sorry to hear you're having problems getting your line sorted. If you can add your landline I will take a look at this for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 11

Our new number is meant to be
-- removed --
Our present no is
-- removed --
Thanks
Madeline

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Message 4 of 11

Hi Sorry that you are having problems. 

 

ive removed the numbers from the open forum. 

 

Just to confirm you have no dial tone when you pick up the phone ?  

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Message 5 of 11

I have no phone 

or connection

need a pole and a wire

talktalk told me to get a pole I thought it was up to them to organise with Openreach!!!!

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Message 6 of 11

Just to let everyone know

talk talk cannot do a new connection for a new build 

having had lots of conversations with many people from around the globe since October 

I have just discovered today in December that I need to find a new phone provider. 

So back with me to BT, such a pity Talktalk could not provide, also impossible to talk to someone who understood my problem.

 

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Message 7 of 11

I'm really sorry to hear we can't help you getting service at your new home. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 8 of 11

Not as sorry as I am

wasted 2 months with Talktalk 

i could have a phone line by now 

if  those at Talktalk knew what they were doing 

now I shall move with no phone line

not good enough 

mans no apology from Talktalk 

madeline

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Message 9 of 11

I am also struggling to get connected and mine is new build.  If talktalk are unable to do connections for new builds they should put that on their website.

 

So very disappointed that I've had my time wasted by TalkTalk only to have to now cancel and start again with a new provider.

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Message 10 of 11

I totally agree

they need to check their policy 

also their telesales team are not great 

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Madegan
Chatterbox
Message 11 of 11

I am afraid it’s not possible Talktalk don’t /can’t do new connections 

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