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New contract starting before old one runs out!!!!

shezza2
Popular Poster
Message 6 of 6

Talk Talk gave me the chance to renew my contract when the old one runs out which I agreed to, BUT why do they start the new one BEFORE the old one does run out this is a con stealing days that remain on the old contract. Just another way of TALK TALK SCAMMING US.

5 REPLIES 5

Arne-TalkTalk
Support Team
Message 1 of 6

@shezza2

 

Just to double confirm that the contract begins immediately sorry this wasn't made clear when you renewed. 

 

Apologies again.

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Message 2 of 6

ferguson wrote: New contracts start immediately on renewal. 

 

Thanks Community Star ferguson I think we had already established that!

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Gliwmaeden2
Community Star
Message 3 of 6

Perhaps more similar to your gas and electricity deals, @shezza2.

 

You won't be charged twice! Because Talktalk bills the month in advance, and the new contract kicks in immediately, you may find some complicated maths sorting it out pro rata on the next bill before things settle down. 

 

 

Gliwmaeden2, a fellow customer.
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shezza2
Popular Poster
Message 4 of 6

Why, they should not start till the old one runs out. If you renew your insurance a week before the old one runs out it still does not start till the old one finishes.

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ferguson
Community Star
Message 5 of 6

New contracts start immediately on renewal. 

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