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New contractor.

DragomirNikolov
First Timer
Message 5 of 5

Hi Guys,

should I inform the previous provider when I already signed a new one with TalkTalk?

Drak
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4 REPLIES 4

Message 1 of 5

Hi DragomirNikolov

 

FYI  due to current situation there is a possibility of a delay in the transfer as Openreach prioritize fault fixing over provisioning issues, your service should continue on with your current provider until the switch happens. 

 

Sorry if this causes any inconvenience 

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Message 2 of 5

Hi DragomirNikolov 

 

You're welcome.

 

Here's the advice article about your line activation with TalkTalk.

 

About your line activation day 

 

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 3 of 5

Yes I ask to use same phone number/line.That is means is not necessary to do nothing.

Many thanks for your quick answer.

Drak

Gondola
Community Star
Message 4 of 5

Hi @DragomirNikolov 

 

Welcome to the TalkTalk Community.

 

If your previous provider used the Openreach network to provide you with broadband and phone service then TalkTalk will manage your new order, switch your broadband and phone number and you will not need to contact the losing provider as TalkTalk will do that for you.

 

Any other network and you'll need to advise the losing provider BUT it is strongly recommended that you do not cancel until your TalkTalk broadband connection is up and running.

 

Have you asked TalkTalk to switch your existing telephone number?  Let us know who your existing provider is please.

 

Joining TalkTalk 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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