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No £130 gift card received

Daniel1975
First Timer
Message 3 of 3

Hi,

I spoke with Sean from the Taltalk customer care team on 2nd Dec offering a new talktalk deal to try and keep me from leaving and moving to Vodafone. I was asked what deal I was offered by Vodafone which was as follows, 24 month contract unlimited superfast fibre broadband and a £150 gift card.  Sean at talktalk then offered me a new deal of an 18month contract at £20 month and my first month free plus a gift card of £120 if I cancelled my contract with Vodafone and stayed with talktalk. I was happy to except the offer. I then proceed to contact Vodafone and cancel the new contract. 

 

Talktalk then setup my new deal But I have not seen or heard anything regarding my £130 gift card. I was told I would get the giftcard from hello@giftcloud.com. Please could this be looked into and rectified as soon as possible.

 

Kind Regards 

Daniel Pike

 

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2 REPLIES 2

Message 1 of 3

Hi Daniel1975

 

The voucher will be issued in the next few days. 

 

Please keep an eye on your spam/junkmail folders for an email from giftcloud. 

 

Regards

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Arne-TalkTalk
Support Team
Message 2 of 3

Hi Daniel1975

 

I will contact the team responsible for the vouchers. 

 

I'll post back when they reply. 

 

Regards
 

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