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No Compensation

NeilC2
Popular Poster
Message 6 of 6

Hi,

My complaint is almost identical to the on one you recently resolved for @ Pop4ever, also titled "No Compensation"

I lost broadband for just over 2 weeks from 24th Jan to 8th Feb (After many many hours of calls online chats and emails).

The problem was first reported to TalkTalk on 26th Jan & was resolved when an Open Reach engineer finally came out & fixed the problem located in one of the green cabinets.

Of course, as I suspected would be the case, the "automatic" compensation hasn't been paid in to my account on my latest bill. (I did receive a £10 goodwill gesture on my previous bill for the inconvenience caused).

I'm hoping someone on here can help with resolving this issue,

Many Thanks,

 

Neil Crabtree

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5 REPLIES 5

Message 1 of 6
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Message 2 of 6
Thanks for your help OCE Arne
TalkTalk have emailed to say that the compensation due will now be paid in full.
Thanks again
NeilC2
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Message 3 of 6

Hi NeilC2

 

I have asked our Auto Compensation team to have another look at the issue. 

 

They will contact you via SMS/Email when they have completed their review. 

 

Regards

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Message 4 of 6

Hi @NeilC2

 

I will look into this for you and get back to you. 

 

Regards

 

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NeilC2
Popular Poster
Message 5 of 6
I forgot to mention, that throughout the issue, after nearly every correspondence with TalkTalk, I would get a message saying "we believe your fault has now been resolved" which was never the case.
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