on 27-10-2021 07:08 AM - last edited on 27-10-2021 07:47 AM by Gondola
Not received email about amazon echo dot and smart plug. I got it because i renewed my contract, the email says I would receive an email in 10 days stating how to claim my free gift, its also not mentioned in my confirmation email but was told over the phone when i called and renewed my contract, the echo dot and smsrt plig was included as thst was the only reason I renewed it. talktalj credited my account with £30 incase there's any extra charges which there is a £30 extra charge. I'd like this sorted or ill be phoning cancelling m
on 17-11-2021 10:44 AM
on 13-11-2021 11:17 AM
See #2, @Kerryparker28. Staff can't chase it till the 37 days have elapsed because it is not yet late.
All vouchers come with time lapse that is outside the cooling off period for a new contract, to stop people simply hopping from company to company accumulating freebies.
Third party sites require 90 days, so 37 is relatively generous.
Chat is available every day, if you want help before Monday from a Talktalk representative.
Putting Chat in the search area at the top of the page will take you to links.
on 13-11-2021 10:54 AM
What do you mean there's still a while to go for email about the voucher? If that's the case I'm just going to call up and cancel my account, bloody joke of a company talktalk is
13-11-2021 08:03 AM - edited 13-11-2021 08:10 AM
There's a while to go before the 37 days are up, @Kerryparker28, and Talktalk can't chase it till after that.
I'll re-escalate this thread for staff to reply to your questions, but they won't be back on here before Monday.
If there's a credit for the £30, it will show in your transaction history, which will offset the £30 on the face value of your bill. I have asked staff to check that too.
on 13-11-2021 01:08 AM
I upgraded on the 20th of October but says I went live on the 21st of October
Also does the email with the voucher come from talktalk so I know what to look out for? I've been checking my emails most days but still nothing