Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No one can help me register to access my own account

MIKENRAY
First Timer
Message 3 of 3

Hi, I have emailed TalkTalk 3 times including using live chat and no one seems to be able to help me log into my account. Every time I try my email address is not recognised even although TalkTalk have conformed it is correct.....why will no one help me, how do I get access to my own account?. Why does TalkTalk just keep sending me an automated email which I cant action given my email address is not being recognised

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @MIKENRAY

 

Can you try to re-register for My Account using the same address, there may have been a mismatch in the back end server. 

 

Let us know how it goes. 

 

 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

I'll move this to the billing section, @MIKENRAY, as it concerns your account. 

 

Please complete your community forum profile details by going via your avatar/name; settings; launch Profile Wizard. 

 

It's important that you put your Talktalk landline number in there for staff to identify your account. 

 

Please look out for a response from them in the next day or two. 

Gliwmaeden2, a fellow customer.
0 Likes