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No record of cancellation causing fees

Cancellationhelp
First Timer
Message 3 of 3

Hello,

 

My old housemate who is the account holder at TalkTalk has just called and said that she owes TalkTalk £180 despite the fact the contract was cancelled in January 2021. TalkTalk have no record of this, despite the box being returned. There is a £10 a month cancellation fee as it was contractual but it seems that TalkTalk are asking for the full contract fees + late fees. 


What can she do to avoid paying the full whack?

 

Thanks 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Cancellationhelp

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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martswain
Philosopher
Message 2 of 3

The cancellation fees are around £10.20 per month for each month remaining of the the contract.

 

How early was the contract terminated ?

 

Did she get email confirmation that the contract had been cancelled ?

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