on 12-01-2022 02:00 PM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number. (cant locate an account with a Mobile number)
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 10-01-2022 07:15 PM
If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.