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Not Being Charged

Brospot
First Timer
Message 10 of 10

Hello. My contract is Fibre 35 ending Jan 23. On 17.02.22 Openreach installed a full fibre connection from when I have been receiving Fibre 65 Data only. On my account my package is stated as Fibre 65 Data Only with an end date of 02.04.22.

The last bill I paid was dated 08.03.22 covering 08.03.22 to 07.04.22.

Currently I am receiving free of charge bills and the account balance is an overpayment of £37.47. Despite three previous contacts, I have been unable to resolve the fact that I am not being charged for the service I am receiving.

Does anyone else have a similar problem please?

Regards, Brospot

Andrew
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9 REPLIES 9

Brospot
First Timer
Message 2 of 10

Hello Arne.

I have just received a bill for £26 which is the amount I have been paying for my contract. It appears that I am being billed again for the service I am receiving.

Thank you for your help.

Regards,

Andrew.

Andrew
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Message 3 of 10
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Brospot
First Timer
Message 4 of 10

Hello Arne.

 

Do you have an update yet please?

 

Regards,

 

Andrew.

Andrew
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Message 5 of 10

Hi @Brospot 

 

No update at the moment , but have asked for one today 

 

Will let you know when I get a reply 

Brospot
First Timer
Message 6 of 10

Hello Arne.

 

Do you have an update on this please?

 

Many thanks.

Andrew
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Message 7 of 10

Thank you for your post.  

 

I will investigate this and let you know. 

 

Regards

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Brospot
First Timer
Message 8 of 10

Hello Arne. I have updated my profile details as requested. Please let me know if further details are required.

Many thanks.

Andrew
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Arne-TalkTalk
Support Team
Message 9 of 10

Hi @Brospot

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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