on 27-11-2021 06:27 PM
Hi I clicked the button to upgrade my package and it said you'll get an amazon tech pack I didn't get a confirmation email but my payments have changed new contract started on the 20th of October. How long do you have to wait to get the tech pack?
on 08-12-2021 12:17 PM
@jcc285, customers need to start their own thread, to avoid confusion between accounts and keep it clear whose post is being replied to.
You must also complete your community forum profile details for TT staff to identify your account.
To do this go via your avatar/name; settings; launch profile wizard.
To open your own thread, return to the message board and click on Start A Topic.
on 01-12-2021 02:48 PM
on 30-11-2021 12:53 AM
Staff will reply during the week, @harrisbalmoral. No need to start the second topic on the same subject.
Please look out for a reply on here, and I will move the other thread out of the way.
on 27-11-2021 06:43 PM
It is advised that you should get an email after 37 days. Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond. Please be aware that they won't be back online until Monday.