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Not received my voucher

SiobhanGledhill
Chatterbox
Message 10 of 10

Hi,

 

I signed up via Moneysupermarket and I have gone over the 90 days for a voucher however it has not arrivd.

 

I have emailed the thrid party however had no reply yet.

 

Thak you

 

Siobhan Gledhill

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9 REPLIES 9

Message 1 of 10

Hi I was wondering if you had an update on this?

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Message 2 of 10

Can you post a screenshot in  Personal Message to me , (removing any personal details) and I will go back to Awin. 

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Message 3 of 10

Hi, I’ve looked through my emails and it appears my bill was done through uswitch not moneysupermarket I’m sorry! I do have a confirmation email from them 

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Message 4 of 10

Hi @SiobhanGledhill

 

Unfortunately there is no sale tracked through AWIN, meaning that you are ineligible for any vouchers.  

 

Do you have a confirmation email from Moneysupermarket ? If not I can only advise that you follow our complaints procedure to dispute this. 

 

Sorry for any inconvenience caused.

 


 

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Message 5 of 10

Hi SiobhanGledhill

 

Sorry,  i will chase them back up today.

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Message 6 of 10

Hi,

 

I was wondering if there an update on this?

 

Kind regards

 

Siobhan

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Message 7 of 10

Hi @SiobhanGledhill

 

Thanks for updating your profile.

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 8 of 10

Hi There,

 

I have updated my profile to include my number.

 

Kind regards

 

Siobhan

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Arne-TalkTalk
Support Team
Message 9 of 10

Hi SiobhanGledhill

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

 

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