Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ORDI Request

chr15toffer
Chatterbox
Message 12 of 12

I've just moved to a new build and was told I couldn't take my TalkTalk broadband with me as it isn't available at the new address. I've checked with Openreach and they confirm it is, but that my address is 'Silver' and needs to be upgraded to 'Gold' by TalkTalk submitting an ORDI request. The call centre and online chat don't seem to know what I'm talking about, but similar threads here suggest I might have more luck. Please can someone help?

0 Likes
11 REPLIES 11

Message 2 of 12
Great, thanks, I've now been able to process the move with your home move team.

Message 3 of 12

Hi @chr15toffer

 

The address is now showing as a gold key and Openreach have closed the ORDI as resolved. 

 

Regards

Message 4 of 12

Hi @chr15toffer

 

Update on this,  Openreach have escalated the request to their 2nd line team for further investigation as they are having some issues with the address which cannot assign a key too. 

 

Sorry that this is dragging on. 

Message 5 of 12
0 Likes

Message 6 of 12

Oh brilliant, thanks very much.

Message 7 of 12

Hi @chr15toffer

 

The ORDI was submitted on Wednesday, it can take upto 10 days to complete.

Message 8 of 12

Hi, any news, please?

0 Likes

Message 9 of 12
0 Likes

Message 10 of 12

All updated, thanks

0 Likes

Arne-TalkTalk
Support Team
Message 11 of 12

Hi @chr15toffer

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

0 Likes