One click Amazon echo renewal offer

[Fiona Pratt]

Hello I used the one click renewal offer before 26/05/2021 and selected the Amazon echo dot and smart plug offer. I was taken to a page which said I would get confirmation of the renewal in 10 days but I have received nothing. I can see my contract has been renewed from my account but nothing to indicate the offer I took. I am concerned this hasn't gone through with the offer. As to ensure I got it I spoke to a lady on chat who was adamant I didn't qualify then misteriously it appeared on her screen and went through

I still have the one click email as proof. 

I know I have to wait 37 days for offer email but I haven't had anything confirming my renewal. 

Thanks 

Fiona 

[Arne-TalkTalk]

Happy to help. 

[Fiona Pratt]

This ticket can be closed as issue is now resolved. Many thanks for your help on this matter. 

[Fiona Pratt]

Hi thanks for getting back to me

I've just done another search on inbox and nothing. My bill was generated on that date but nothing else

I have responded to the PM sent .thanks for your help

[Arne-TalkTalk · Accepted solution]

Hi @Fiona Pratt

Have you checked your spam folders, Your code was sent on the 12th June to your outlook address. 

If you haven't got it please respond to the PM I will send.

Thanks.

[Gliwmaeden2]

I'll re-escalate this thread for you, @Fiona Pratt.

Staff will be back from Monday. 

[Fiona Pratt]

Hi is there any more I can do with this as I've still heard nothing. Thanks

[Arne-TalkTalk]

Hi @Fiona Pratt

I have escalated this for you. 

Regards

[Fiona Pratt]

Hi Debbie thanks for coming back to me 

Yes I can confirm I have checked all areas of my inbox and nothing is in any of them 

The last email I had was the one click offer from talk talk . Nothing from them since. 

Thanks 

[Debbie-TalkTalk]

Hi Fiona

I'm sorry to hear this.

Have you also checked your junk/spam email folders?

Thanks