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Outstanding Payment Due?

hugo123
Team Player
Message 3 of 3

Good afternoon


My dashboard warns about an outstanding balance on the account?


But my latest bill for the period 25 December - 24 January for £33.22 was paid by direct debit on 7 January.


My account balance today (25 January) is £37.35.


I'm not sure what the problem is. Please will you kindly advise.


Thank you.

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2 REPLIES 2

Message 1 of 3

Hello hugo123,

 

No problem, thanks for letting us know 🙂

 

Thanks,

Jo

hugo123
Team Player
Message 2 of 3

Hello

Since posting the above a little earlier today, the warning about an outstanding balance has gone, and the direct debit payment on 7 January for £33.22 shows in Transaction History.


The next bill for £37.35 appears to be correct and is due on 1 February.


So all seems in order. Thanks for your attention.

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