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Pay same bill twice in a week

Hesplfc1
First Timer
Message 5 of 5

Hi peeps, not sure if I'm being silly about this but I paid my bill on Saturday and changed payment date to end of the month from July onwards then today got an email saying to pay the bill by 1st of July or be charged an admin fee, so it looks to me that I've paid Saturday they want me to pay again (same amount) by Friday 1st then pay again on 30th July it doesn't sound right to me, any ideas or have I got the wrong end of the stick here? Spoke to an agent earlier and they said that yes all the payments have to be made so its 3 payments for 2 months?

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4 REPLIES 4

Hesplfc1
First Timer
Message 1 of 5

Thanks to Arne, Sindi in the chat and Gliwmeaden2 for your help, responses and tips everything is sorted now 🤘🏻🤘🏻

Arne-TalkTalk
Support Team
Message 2 of 5

Hi @Hesplfc1

 

I can confirm that You dont have pay twice, the bill has been paid. 

 

Sorry for any confusion. 

 

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Hesplfc1
First Timer
Message 3 of 5

Thanks for the tip!

Gliwmaeden2
Community Star
Message 4 of 5

Make sure that you have added your Talktalk landline number to your community forum profile details for TT staff to identify your account,  @Hesplfc1.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff reply during the day, Monday to Friday, and your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.