on 13-10-2021 05:26 PM
As a legacy Pipex customer who received the 'Migrate to TalkTalk Plus' email I'm continuing to experience problems even though I have a MyAccount, a welcome message from EmailPlus and the ability to 'Manage my email addresses'.
The problem is that my pipex's email username and password is not allowed to be used via POP/IMAP for email client software such as google or thunderbird since I have been 'locked' due to my delay in responding to the migration email.
I can confirm that my pipex email can be read by the talk talk web client.
on 22-11-2021 06:50 AM
on 18-11-2021 10:33 AM
The primary has now be restored to full access. Please check and let me know when you've confirmed it's working fully.
on 18-11-2021 06:49 AM
I'm really sorry about this. I've shortcut the process and gone direct to a colleague who can help. It should be done today. I'll let you know as soon as he replies.
on 15-11-2021 01:29 PM
Ady, Still no access via Google or my other email clients.
This has taken way too long.
There is obviously something seriously wrong somewhere with my account setup.
My patience is now at its limit. It would actually have been quicker to move to a new email provider!
on 05-11-2021 06:23 AM
Hi Geoff, apologies for the delay this should have completed within 24 hours. I've resent the form if this hasn't fixed the problem by this time tomorrow please post back and I'll escalate this further.
on 03-11-2021 07:04 PM
on 25-10-2021 09:00 AM
Hi GeoffThorpe, I've submitted the derestriction form form for the 2 primary email addresses. I believe that once the 2 primaries are fully operational again you'll be happy with the performance. The alias can't be unrestricted in it's own right but will be unrestricted when the primary is.
on 20-10-2021 07:11 AM
Hi GeoffThorpe, I'll send you another link, this time you should setup a telephone enquiry password before providing the information so that we can get this sorted for you.
on 13-10-2021 06:43 PM
on 13-10-2021 05:37 PM
Has the subscription payment reached your MailPlus MyAccount? Normally, the billing system would release the limitation on webmail only access once the payment has been credited to the account.
Have you checked by setting up the master pipex email address? The alias addresses, although recognised by inbound mail servers, do not have a mailbox on the TalkTalk Mail platform.
On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to save the password before entering it.
Supported* email client and app settings are:
|Account Type||IMAP (recommended) or POP3
|Username||Full master email address|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS (Use SSL on for mobile)
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS (Use SSL on for mobile)
|Outgoing Authentication Required||Yes|
|Authentication Method||Normal Password|
Apple/Mac Mail Connection Security is use TLS/SSL
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.