Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Price rises.

Jakih
First Timer
Message 3 of 3

Just looking through my bank statements and have noticed that despite agreeing 18 months fix for my broadband at £21.50, I have been paying £24.95. My contract ends February 2022.  Is anyone else in a similar position?

Jaki H Silver Surfer
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Jakih

 

We sent you an email on the 4th March advising that the fixed price promise was ending in April this year. 

 

Sorry that you missed it. 

0 Likes

ferguson
Community Star
Message 2 of 3

TalkTalk abandoned their Fixed Price Promise several months ago, although you can now opt for something called Fixed Price Plus on new contracts by paying a premium. 

 

I suggest you look back through your online bills in My Account back the point when you were being charged the lower price and it should indicate to what and when the changes occurred. 

0 Likes