Hello, just would like clarification on price increase of anytime call boost price increase.
I got an email announcing price increase but I am on an 18month contract which includes guaranteed anytime boost at "£5 for 18months" so I am expecting this to continue without price increase til the end of my contract in May 2018. Could you confirm this for me please as the email was a bit confusing. Thanks!
Ok thanks. So the "£5 for 18 months" wasnt true then! That's really bad. Difficult to trust these contracts, when they are worded like that.
Well I was given to believe the boost would be fixed when I took out an 18month new contract and the wording was :"£5 for 18months" so I did take that to mean what it says. It does mean I will be very wary about a further contract.
Hi Arne I have tried to send copy of email to your pm. I was having difficulty so not sure if you got it ok. sorry if I made a mess of it!!
@hadfieldjohn The small print does it make it clear that the Fixed Price Plans cover Broadband only, Boosts are specifically excluded. Boosts can however be cancelled at any time after the initial month.
"Being able to make calls" is part of the service, but all calls are chargeable, save those to other TalkTalk customers and 0800/freephone numbers. It is your responsibility to acquaint yourself with the T&Cs when you agree a contract, or take out a Boost.