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RE: Thinking of leaving as got a better off from another ISP

hosay299
Philosopher
Message 7 of 7

Thinking of leaving as got a better off from another ISP?

what is the best way to leave ??

 

as a isp has a better offer than i currently have as it includes a mobile phone contract to for the same price i am pay now for just any time calls and 150fibre 

 

 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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6 REPLIES 6

Arne-TalkTalk
Support Team
Message 1 of 7

Hi @hosay299

 

Sorry that you are thinking of leaving

 

I have checked your account and you have just over 11 months left so the cancellation fee shows as £118.04 

 

Regards

 

Gondola
Community Star
Message 2 of 7

Hi Joe

 

Sorry to see you go. Thanks for the help you've offered to our Community members over the years.

 

If you're switching your landline 'phone number to another ISP that uses the Openreach network then just place the order with the new ISP and they'll cancel your service with TalkTalk.

 

But if you're not switching your landline number or moving to an ISP that uses their own network then you'll need to give 30 days' notice to the TalkTalk cancellations team by calling them on 0345 172 0088 or 0345 172 5157.

 

Opening hours are here:  When to contact TalkTalk?

 

Calls to Customer Services on 0345 172 0088, Better value contract renewals and cancellations on 0345 172  5157, if you're thinking of leaving are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.  Always worth talking to the Better value contract renewals team as they may have better offers available for you.

 

Cancel TalkTalk services

 

GondolaVolunteer 2017-2022

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Gliwmaeden2
Community Star
Message 3 of 7

NB, @hosay299, not open on Sundays!

Gliwmaeden2, a fellow customer.

Gliwmaeden2
Community Star
Message 4 of 7

https://community.talktalk.co.uk/cancel

 

The usual one, if you just plug "cancel" into the forum search engine on any page, @hosay299 😊.

Gliwmaeden2, a fellow customer.

hosay299
Philosopher
Message 5 of 7

@Gliwmaeden2 there is no link to it u say here but no link

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Gliwmaeden2
Community Star
Message 6 of 7

The usual cancellation instructions are here, @hosay299, but it may well depend upon which infrastructure runs the Fibre you are switching to. 

 

Best to speak directly to both firms and not assume anything!

Gliwmaeden2, a fellow customer.
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