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Random Account Charges

Jonandgemma
First Timer
Message 6 of 6

We have just joined. Our internet started on the 7th May and we have had this added to our bill as well. 

Jonandgemma_0-1620653830132.png

 

 

It is May now. We signed up at the end of April and service started on the 7th May so very bizarre how we have a charge of £29.95 for March when we weren't even members...go figure and £52.95 as our first bill even though we should only be getting charged £25 a month. 

Already thinking of cancelling within the 14 day cooking off period as this isn't a promising start. 

J.Oates
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5 REPLIES 5

Message 2 of 6

Thank you for clearing this up quickly.

J.Oates
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Arne-TalkTalk
Support Team
Message 3 of 6

Hi @Jonandgemma 

 

Our billing team are looking into this it looks to be a bug in My Account,

 

I can confirm that your monthly charge will be what you agreed £25 , although your first bill can be slightly higher as explained in our help page Your first bill

 

Sorry for any confusion.

Message 4 of 6

@Jonandgemma 

 

You only get 14 days after receipt of any extra equipment you have ordered, otherwise it's 20 day from the date of your order.

 

3 CHANGING YOUR MIND
3.1 You may cancel your order by contacting us (see paragraph 19 below):
(a) in the first 20 days after our acceptance of your order; or
(b) if you’ve ordered equipment, such as a set top box, a powerline adapter or a mobile
device, in the first 14 days after receipt of such equipment.

 

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ferguson
Community Star
Message 5 of 6

If you only signed up in April that does seem very odd! This has been escalated to the support team and they will respond as soon as they can. 

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