on 05-01-2019 02:10 PM
Hi @StephenF I had a chat with support today whilst renewing my contact, however they stated they couldn't remove the Talktalk TV service for me just yet and advised me to contact back on the 27th of the month (which is very close to the time of the charge coming into place).
Is there any you can contact me to remove the TV service now if you can?, i just renewed my contract today and haven't used my TV box in around 2+ years so have no use for the TV service at all.
on 07-01-2019 08:24 AM
Thanks for posting, that's great news that you've renewed your contract. I am however sorry that you've been told to come back to us on the 27th to remove the access fee, that was wrong of my colleague to advise this and something they should have dealt with.
If you've still like to have TV removed from your package we can help with that here.