on 01-01-2020 10:41 AM
I recontracted using a link on MY ACCOUNT at £23.50 - Which incidentally is STILL there !
This was a week ago - yet, despite receiving an email confirming this - no change has been
made in BILLING - why not ?
This will save me £4.50 per month - because my call boost discount will still apply for 18 months
Answered! Go to Solution.
10-01-2020 01:45 PM - edited 10-01-2020 03:09 PM
Whilst it may be "best to contact the loyalty team before recontracting" on some ocassions ..... In my case, I have only just recontracted a month ago and saw this even better deal - so simply applied for it (no recontract fee applied too) - the difference being that there is no extra £2.50 charge for FASTER fibre !
They are trying to charge me for the speed boost - But the speed boost is included in the price of £23.50
But since TT appear to be unable to even apply the saving offered - it looks like the start of a CEDR complaint !
I have proof of my application - I have an email dated 25th December (attached) - but I am still being charged £27.50 (that's £25 + £2.50 for a speed boost) ..with unlimited calls package at £7.50 - total of £35.00 - should be £23.50 + £7.50 - total £31.00 - fixed for 24 months
on 04-01-2020 02:54 PM
I always think it is best to contact the loyalty team when renewing a contract. That way you can discuss, negotiate and clarify what you are getting and for what price before you agree to it rather than clicking some link and then having to deal with the fallout if it doesn't turn out the way you expected it.
on 04-01-2020 02:44 PM
@Weevie , the boost is always carried over, so unless you actually remove it yourself it will continue to be applied (at least as a chargeable boost) just like your Anytime Calls boost.
Probably it would have been safer to remove it first before trying to set up the new contract?
If it's included as part of the new deal I'm sure they should be able to reset this for you manually - probably beyond the reach of auto settings in My Account!
on 04-01-2020 12:44 PM
I think we may indeed have been here before. That screenshot is not from My Account. It looks like your renewal was as set out in My Account with your existing Boost discounts carried over.
04-01-2020 11:50 AM - edited 04-01-2020 11:51 AM
No - fibre speed boost not relevant - unless you are tryng to double charge for 67Mbps
The price quoted is for a 67Mbps connection
As in attached
We've been here before - haven't we ?
on 03-01-2020 11:58 AM
on 03-01-2020 11:41 AM