on 01-01-2020 10:41 AM
I recontracted using a link on MY ACCOUNT at £23.50 - Which incidentally is STILL there !
This was a week ago - yet, despite receiving an email confirming this - no change has been
made in BILLING - why not ?
This will save me £4.50 per month - because my call boost discount will still apply for 18 months
Answered! Go to Solution.
on 07-02-2020 05:18 PM
Firstly, I don't work for TalkTalk, I'm a customer just like you so I can't see your account details but just from reading this thread it seems quite straightforward to me. i don't understand what is causing you confusion.
As far as I can see:
OCE Arne has now confirmed several times that he has amended your account to make the fibre speed boost free, so effectively it is included in your £23.50 package price, which is the deal you signed up to.
Clearly though, he was not able to action this in time before your most recent bill (the January one you posted earlier) was produced so it still showed a £2.50 charge for the speed boost. That is why he also raised a £2.50 credit on your account to cancel out the charge for that month. You confirmed yourself that the credit is showing in your transaction history.
Going forward, your monthly bill from now on will not have the extra speed boost charge added. (I'm guessing speed boost will be stated on your bill but lised as "free").
on 07-02-2020 12:22 PM
07-02-2020 12:07 PM - edited 07-02-2020 12:07 PM
"Because you originally had a half price discount on the boost making it £2.50 as per post 3 on this thread. "
Yes - but, since the boost is now included - the full £5 previously applied charge should now be removed - not just half of it !
07-02-2020 11:51 AM - edited 07-02-2020 12:08 PM
Right - so, you are saying that for the next 18 months
"Faster Fibre £23.50 (inc Speed boost)
Unlimited calls boost £7.50" - from your post # 31
should be £31 per month - which would satisfy me !
Why then is my latest bill £34.15 and that is with a £1.35 rebate from the previous month ?
Why can't TT get a bill correct and stick to it - without customers having to check and query everything ?
on 03-02-2020 01:26 PM
on 03-02-2020 08:39 AM
on 02-02-2020 02:18 PM
Yes - thats the inclusive price that I signed up for
£23.50 for 67Mbps fibre + £8.50 for phone package - all fixed for 18 months
TT are STILL trying to add another £2.50 for faster fibre
02-02-2020 10:43 AM - edited 02-02-2020 10:44 AM
ok theres a £2.50 credit on my transaction history
but that doesn't help my question on why the on-going extra £2.50 charge for speed boost - which IS included in the £23.50 charge !
on 01-02-2020 03:32 PM
TT still have my future billing wrong
They STILL have an extra £2.50 for faster fibre speed boost
And also - no sign of the £2.50 goodwill payment
This is starting to get extremely tiresome !
Please can someone be sacked and please sort this mess out
on 27-01-2020 08:55 AM
The unlimited calls boost has now increased to £12 so your charge has risen to £9.50
Total price now is
Faaster Fibre - £23.50 (including fibre speed boost)
Unlimited calls boost £9.50
on 25-01-2020 01:27 PM
@Weevie, you know a bill can't be altered once produced. Check your transaction history to see if the credit makes up for the discrepancy.
on 24-01-2020 09:32 AM
The speed boost is now free as per the offer in your confirmation. I have placed a credit on the account for the charge this month.
So your package is now
Faster Fibre £23.50 (inc Speed boost)
Unlimited calls boost £7.50
Please accept my apologies for any inconvenience caused.