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Refund Request

StepneyEd
Participant
Message 3 of 3

An appointment for a TalkTalk engineer to visit on my home 25 May was made by your network team by telephone on 20 May. It was cancelled by a text message from TalkTalk on 21 May (copy attached). A new appointment was made by telephone for 26 May but subsequently postponed because the related issue had not recurred for several days.

 

My latest bill includes a £30 charge for a missed visit on 25 May – the one TalkTalk cancelled by text message. How do I get this refunded, please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @StepneyEd

 

The charge will be credited back to your TalkTalk account. You can request a refund via My Account in the next 24 hours.  

 

Regards.

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Arne-TalkTalk
Support Team
Message 2 of 3

Hi @StepneyEd

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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