on 17-06-2021 12:57 PM
An appointment for a TalkTalk engineer to visit on my home 25 May was made by your network team by telephone on 20 May. It was cancelled by a text message from TalkTalk on 21 May (copy attached). A new appointment was made by telephone for 26 May but subsequently postponed because the related issue had not recurred for several days.
My latest bill includes a £30 charge for a missed visit on 25 May – the one TalkTalk cancelled by text message. How do I get this refunded, please?
on 21-06-2021 03:54 PM
on 18-06-2021 03:42 PM