on 11-01-2020 08:34 PM - last edited on 12-01-2020 10:09 AM by Divsec
I have received compensation as a credit to my account but when I try to process a refund to my bank account the page just refreshes. Could you also confirm that they compensated me £200 to close my complaint
Also I am unable to view my transaction history.
on 27-01-2020 02:52 PM
on 24-01-2020 10:39 AM
Unfortunately they rejected my request for the compensation to be refunded to my bank account and have stated that it has to stay as a credit on my account. Seems ridiculous to me because if I cancel my service it will have to be refunded to me.
Anyway, could you please inform the team responsible for the My Account section of the website that the option to view my Transaction History is still not working.
on 17-01-2020 10:04 AM
on 14-01-2020 12:59 PM
I will log this to our My Account team as a fault with the pages. .
You were credited £200 , this has cleared your latest bill £32.69 leaving £167.31 as the credit amount, I can request a refund back to you if that is what you want.
Hope that helps.
on 14-01-2020 10:46 AM
https://myaccount.talktalk.co.uk/mybill/Refund/index still displays "Outage"
https://myaccount.talktalk.co.uk/mybill/transactionhistory still displays "request could not be processed at this time"