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Refund owed but not arrived

broadstairs
Super Duper Contributor
Message 6 of 6

I paid my last payment on the 10th December 2021 and my broadband was ceased on the 15th December. I have received one email to say my account was in credit but I have not received any refund of the money owed. Why is this not automatic? Surely I do not have to apply for it? I am still able to login to my account but there is no way from there to request a refund. Surely this should be automatic as TalkTalk have no right to hold on to my money.

 

Stuart

5 REPLIES 5

Message 1 of 6

Hi @broadstairs

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

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martswain
Philosopher
Message 2 of 6

@broadstairs it is likely to be an issue with the browser and add-ons/blockers/security that you are using.

 

Try Edge or Chrome without any extensions and turn off ad, banner and pop-up blockers.

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Message 3 of 6

Well whatever the Help page says about using billing summary it does not work, I can find now way to request the refund.

 

Stuart

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Arne-TalkTalk
Support Team
Message 4 of 6

Hi broadstairs

 

Refunds are not automatic they have to requested, that has always been the case.

 

Sorry for any confusion.

ferguson
Community Star
Message 5 of 6

There is a facility to request a refund in My Account. If you cannot see it that may be because you have ad and/or pop up blockers enabled on your browser. Either disable these, or try a different browser. 

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