20-04-2022 10:48 AM - edited 20-04-2022 10:52 AM
My contract with Talktalk was due to end on 26th April, rang retentions yesterday 19th and agreed to renew for the Fibre 65 at £23.95, 18 mth. Went to check my account today and it shows the contract is for £26.27 a month.
This is not what I agreed to and I tried ringing today to ask why and no-one can answer as to why the price I agreed to and the one shown in my account are different.
Below my email confirmation:
My new package as shown in my Talktalk account.
on 21-04-2022 11:13 AM
Thanks for your post, Sorry that you are unhappy.
I can see that the issue has now been rectified by customer services.
Sorry for any inconvenience caused.