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Renewal more expensive?

VJS2014
Team Player
Message 4 of 4

Hi,

 

What options are there around a renewal offer which isn't competitive? I'm currently paying 21/month for broadband and my renewal offer is 25/month. OneStream is offering 19.95/month and Shell is 21.99/month for the same speed. I'd be happy to stay with TalkTalk ... but not at 25/month when switching would be cheaper?

 

Thanks

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi VJS2014

 

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

 

Regards

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fr8ys
Community Star
Message 2 of 4

Staff here cannot negotiate renewals.

 

You will need to speak to the Loyalty Team as they hold the best deals that can be had.

Haggle a bit too.

0345 172 0088 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TheHornedOne
Insightful One
Message 3 of 4

 

Have a look here @VJS2014 ..............

 

https://www.broadband.co.uk/broadband/sort:headline_price/direction:asc/limit:20/

 

................. and sort on 'Monthly Cost', but, be aware, be very aware, of the 'Small Print'!

 

~R.