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Renewal package included echo dot and plug

Chantelle103
Chatterbox
Message 13 of 13

an email for renewal had came through for my broadband and when I clicked into it it gave me a deal for broadband with a free echo and plug , took the deal and 40 days later no free gifts . 
tried to sort it through chat but the agent cut the chat off as I was looking for emails , seen loads of posts with the same problem , can anyone help? 

Chaz
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12 REPLIES 12

Message 1 of 13

My apologies.

 

Have sent you a PM requesting for some details, we'll then chase this up.

 

Thanks,

Jo

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Chantelle103
Chatterbox
Message 2 of 13

No I haven’t 

Chaz
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Message 3 of 13

Hi Chantelle103,

 

Could you let me know if you've received your Amazon gift code since your last post, please?

 

Thanks, 

Jo

 

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Chantelle103
Chatterbox
Message 4 of 13

Ok well hopefully it will come soon

Chaz
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Message 5 of 13

Hi Chantelle103

 

There is a backlog that the team are working through. 

 

Apologies its taking so long. 

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ferguson
Community Star
Message 6 of 13

I do understand, but bear in mind that the support team here are not generally online over the weekend.

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Chantelle103
Chatterbox
Message 7 of 13

Disappointed with how long This is taking 😞

Chaz
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Chantelle103
Chatterbox
Message 8 of 13

Thank you for your help 🙂

Chaz
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Message 9 of 13

Hi Chantelle103

 

Thank you for confirming you details

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

Regards
 

Chantelle103
Chatterbox
Message 10 of 13

I’ve updated the information thanks for your help 

Chaz
0 Likes

Arne-TalkTalk
Support Team
Message 11 of 13

Hi @Chantelle103

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

ferguson
Community Star
Message 12 of 13

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.