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Renewing Contract

PaulT321
Participant
Message 12 of 12

My 18 month contact ends on 11 Feb.

 

I had an email on 4 Feb offering a new 18 month contract with a discount and a new router. It said this offer was only available via email. The email had a single click button to order it, which I did. A new window then displayed saying that  I would receive another email confirming the new contract within 72 hours. This did not happen so 4 days after I had done it I rang customer services who confirmed that there have been no changes to my account and they are not aware of this email and cannot offer the same deal. They suggested I clicked the email link again, which I did. Still no confirmation yet.

 

How can I confirm this offer??

Paul
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11 REPLIES 11

Message 2 of 12

Good news. Thanks for your help.

Paul
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Message 3 of 12

Hi @PaulT321

 

It looks like the contract has been renewed today. The router will be dispatched in the next few days. 

 

Regards

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Message 4 of 12
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Message 5 of 12

@Arne-TalkTalk 

I sent the full email to you via PM - which I have never used on this forum previously.

 

Can you confirm you have received it?

 

Thanks

Paul
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Message 6 of 12

I can forward you the full email.

Screenshot_20190211-125145.jpg

 

Paul
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Message 7 of 12

Hi @PaulT321

 

There is still no action on the account. What deal is on the email?  

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Message 8 of 12

thanks

Paul
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Message 9 of 12

Hi 

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 10 of 12
Great. Thank you.
Paul
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Divsec
Community Star
Message 11 of 12

Hi Paul, I dont know, but one of the OCE team here will and you should hear Monday. I've flagged your post for assistance.

I don't work here and all my opinions are my own.
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