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Restriction Bar blocking my account

happyhazey
First Timer
Message 4 of 4

I have a restriction bar on my account stating I owe money but I don't! My bill is always paid each month on time. No-one at Talk Talk knows how to remove it and I have called, emailed and had several live chats with promises of someone from the back office getting back to me, but no-one ever does. After writing to Talk Talk I was informed by text that someone will call me on Tuesday 8th June within a 2 hour window but this did not happen. I was then sent another text to say someone would call me today but again this has not happened. 

My contract is now due for renewal and because of this restriction I am unable to renew or leave. What do you have to do to get some Customer Service from Talk Talk? I am a loyal customer who has recommended Talk Talk to many of my friends and family over the years but they are unable to do this one simple thing of removing this restriction! I am now paying premium rate for my broadband and without out this restriction lifted they will not release my phone line to another provider. Is going to the communication ombudsman my only option? If anyone out there has any suggestions I would be grateful for some help.    

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4
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Arne-TalkTalk
Support Team
Message 2 of 4

Hi @happyhazey

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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fr8ys
Community Star
Message 3 of 4

Please note that staff here work normal office hours, Monday to Friday, and issues are queued and dealt with in order so it may be Monday or Tuesday before you receive a reply.

 

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/246830

 

Or if you wish to phone, 0345 172 0046 is currently working. 


Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 


Or if you wish to wait, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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