on 11-06-2021 05:13 PM
I have a restriction bar on my account stating I owe money but I don't! My bill is always paid each month on time. No-one at Talk Talk knows how to remove it and I have called, emailed and had several live chats with promises of someone from the back office getting back to me, but no-one ever does. After writing to Talk Talk I was informed by text that someone will call me on Tuesday 8th June within a 2 hour window but this did not happen. I was then sent another text to say someone would call me today but again this has not happened.
My contract is now due for renewal and because of this restriction I am unable to renew or leave. What do you have to do to get some Customer Service from Talk Talk? I am a loyal customer who has recommended Talk Talk to many of my friends and family over the years but they are unable to do this one simple thing of removing this restriction! I am now paying premium rate for my broadband and without out this restriction lifted they will not release my phone line to another provider. Is going to the communication ombudsman my only option? If anyone out there has any suggestions I would be grateful for some help.
on 14-06-2021 02:00 PM
on 11-06-2021 07:54 PM
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