Return of Router

[gibson71]

I recently received a new router after problems with my old one.  A few days later, I took the old router to my local Post Office in the return bag provided.  I've now received an email from TalkTalk saying they haven't received it after reminders, I haven't had any reminders by  the way.  I am guessing the router has either been lost in transit or received and not logged.  Either way I have returned it and am not happy to have £50 added to my next bill.  I DO NOT authorise this and would request you please remove this charge.  Thank you in advance for your help.

Jenny Gibson 

[gibson71]

Thank you @Arne-TalkTalk much appreciated.

Jenny 

[Arne-TalkTalk]

Hi @gibson71

The charge has been cleared as agreed. 

Regards

[gibson71]

Thank you ferguson, that's absolutely fine 🙂

Jenny

[ferguson]

I am sure Arne will sort this out as previously discussed, but unfortunately he won't be back online again until Monday, just so you know. 

[gibson71]

Hi Arne,

The £50 charge has been applied to my latest bill.  Please could you remove this as discussed.  I have paid the remaining £29.46 which is my normal monthly amount.

Kind regards,

Jenny

[Arne-TalkTalk]

No problem. 

[gibson71]

Thank you, Arne, much appreciated.

Jenny

[Arne-TalkTalk]

No charge will be applied.  I f by chance it does post back and I will take care of it.

[gibson71]

Hi Arne,

Thank you for your help.  Will the charge be waived? I spoke to your Messenger team yesterday and they weren't very helpful, said I had to get in touch again when the charge showed up on my next bill.

Jenny 

[Arne-TalkTalk]

Hi @gibson71

I have noted on your account that the router has been returned.

Regards

[gibson71]

Thank you.

[Divsec]

1. Hi @gibson71 that's a shame, still I'm sure the team here will be able to help and that they will get back to you shortly.

[gibson71]

@DivsecI wasn't given proof of posting, just handed it in and was asked what the contents were.

[Divsec]

Hi @gibson71 not an uncommon problem,  hopefully you retained the proof of posting which is the very best way to make this go away.